Shipping policy

At Basemax, we aim to deliver your order in a timely and reliable manner. Below are the details of how and when we ship.

Shipping Locations

  • We currently ship only within India

Order Processing

  • Orders are processed within 2–3 business days

  • Orders are dispatched after processing and quality checks

Delivery Timeline

Estimated delivery time after dispatch:

  • Metro cities: 4–7 business days

  • Non-metro / rest of India: 5–10 business days

Delivery timelines may vary based on location and courier serviceability.

Shipping Charges

  • Shipping is free on all orders

  • No minimum order value required

Cash on Delivery (COD)

  • Cash on Delivery is not available at this time

  • All orders must be prepaid

Delays

While we strive to meet the estimated delivery timelines, delays may occur due to:

  • Weather conditions

  • Courier or logistical issues

  • High-volume periods or unforeseen circumstances

Basemax is not responsible for delays caused by factors beyond our control, but we will assist you with order tracking and updates.

Order Tracking

  • Once your order is shipped, tracking details will be shared via email or SMS