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Frequently asked questions
What is the Aged Series?
The Aged Series uses jet-black and indigo-dyed fabrics designed to fade over time. During the first few washes, excess dye may release. With continued wear and washing, the color settles and develops natural fades unique to each piece.
This process is intentional and part of how the garment ages.
What is your return and exchange policy?
Returns are accepted within 14 days of delivery, provided items are unused and in original condition. Exchange availability depends on stock and approval.
For complete details, please refer to our Returns & Exchange Policy page.
How long does shipping and order processing take?
Orders are processed within 2–3 business days after standard quality checks. Delivery timelines vary by location once dispatched.
For full shipping details, visit our Shipping Policy page.
How can I contact Basemax?
You can reach us through the Contact page on our website.
Support details are listed there for order-related or general queries.
Can I modify or cancel my order after placing it?
Order modifications or cancellations may be possible before dispatch. Once an order is shipped, changes cannot be made.
For more information, please check our policy pages or contact support.
